How do I make a consumer complaint?

If you have a complaint about customer service, you should contact the company first and try to resolve your complaint directly. We suggest you put your complaint in writing (letter, fax or email).

If that doesn’t work or you would just like to enquire about a company, please contact the Better Business Bureau located nearest to the company.

As in Australia, every state in the USA has its own consumer affairs office that may also be of assistance.

Other websites you may find useful:

• International consumer issues (ACCC)
• Consumer Action
• Selected federal agencies
• Corporate consumer contacts

How do I identify a scam or fraud?

If you suspect a scam or fraud, please contact the consumer affairs agency in the state where you live in Australia.

If you wish to complain about an internet fraud to the U.S. government, you may contact the Internet Crime Complaint Center or you may wish to register your complaint with the Federal Trade Commission (an agency similar to the ACCC).

Other websites you may find useful:

• Advance fee business scams (U.S. Dept. of State)
• Consumer Sentinel
• Cybercrime (U.S. Dept. of Justice)
• International financial scams
• Investor Information (U.S. Securities & Exchange Commission)
• Looks too good to be true
• Scams (ACCC)
• Scamwatch (Australian Government)
• Scamwatch (NZ Ministry of Consumer Affairs)
• FraudWatch International
• Internet fraud tips
• Scambusters

Please note: If you are an Australian citizen and are the victim of a fraud/crime, please contact the Australian Federal Police even if you believe the offender/group originates in the United States. The AFP will pass on the relevant information to international agencies as required.